system upgrade iv2

 

For the past few years, we've been looking at the different ways to enhance your overall experience in accessing and managing your account using the latest and greatest technologies available.  We're excited to announce that we will be upgrading our core operating system! As you can imagine, this is a large project.  The conversion will take place starting at the end of business on Friday, January 31, 2020, and will be completed on or before Tuesday, February 4, 2020. This also means that our branches will be closed on Monday, February 3, 2020.  Rest assured, we’ve taken several steps to reduce any service interruptions while ensuring that your accounts are safe and secure.  We'll keep you updated with any key developments by e-mail, updates on our website, and our social media channels.  We're excited to share some of the enhancements with the new core operating system.  

During the conversion process, you will not have access to the following:

  • Branch and service center locations
  • Telephone banking
  • Call center
  • Online and Mobile Banking

 From your end, we strongly encourage that you do the following:

  • Review your account balances and ensure that you have sufficient funds to cover any authorized debits.  This includes items such as checks, debit card, and ACH transactions.
  • Access to your debit/credit card may be limited.  You’ll still be able to use your cards, but any amount exceeding certain thresholds may get declined.  We encourage you to plan ahead if you have any plans in making a large purchase.

 

Changes to Online, Mobile, and Telephone Banking

There will be major improvements in how you access your account using our remote channels. A few of the enhancements will be available on the day of conversion, and some will be available within the next few months.  Here are key things you’ll need to keep in mind: