It has come to our attention that fraudulent activities, such as spoofing phone numbers and emails are on the rise. Unfortunately, this trend is not exclusive to our institution; it is a widespread issue affecting financial organizations everywhere.
A good rule of thumb to follow: If you did not originate the call to the credit union, DO NOT share your personal information!
We want to reiterate that Schools Federal Credit Union will never initiate a phone call to request your personal information. Should you receive a call where the caller claims to be from our institution and asks for sensitive information like your social security number, date of birth, username, or password, please be aware that it is not us. In such instances, we advise you to promptly disconnect the call.
If in doubt, disconnect.
If you ever find yourself in doubt about the authenticity of a communication purportedly from Schools Federal Credit Union, please do not hesitate to contact us directly to authenticate the call. Additionally, it’s important to remember that you are the only one who knows the answers to security questions used for accessing online banking. We do not store records of your answers. Our online banking system employs robust security measures to authenticate access to your accounts.
We know you’ve heard it before, but do not share your passwords. If possible, update your passwords regularly, especially if you use a computer (or any device) that is shared with anyone. In fact, we recommend that you have unique passwords specifically for your account at Schools Federal Credit Union. This means that you should not use the same password you would normally use for other services, such as Netflix or Hulu.
We do make calls. What to expect.
When we do call, it is never to request access to your online account. There are several reasons why we may reach out, such as to inform you of suspicious debit/credit card activity or to provide information you have requested. However, under no circumstances will we call to collect personal information.