Member Service

DepartmentImportant Numbers
Member Service Assistance
Monday – Friday, 6:00 am – 8:00 pm
(866) 459-2345
Touch Tone Teller(866) 459-2345, Option 1 or
(833) 406-0544

Member Service Hours (Branch Hours)Member Service Hours
Monday – Friday9 am to 5 pm

24/7 Support on Cards (After-hours)

VISA Debit Card

Phone Number
Card Activation & PIN Change
*Calls must be made from the phone number we have on file.
(866) 762-0558
Fraud Notification(888) 241-2440
Lost or Stolen(800) 754-4128

VISA Credit Card

Phone Number
Card Activation & PIN Change(866) 642-0450
Report Lost / Stolen(833) 933-1681
Disputes / Fraud Notification(866) 279-1399

Remember, you can always use the Mobile App to Lock/Unlock your card to prevent unauthorized use.

If you are unable to resolve your issue with a service representative or manager, you can escalate your complaint to the Supervisory Committee. To do so, you can send an email to or mail a letter to:

Schools Federal Credit Union | Attn: Supervisory Committee

20101 Hamilton Ave # 150

Torrance, CA 90502

The Supervisory Committee consists of members selected by the Board of Directors responsible for overseeing the credit union’s operations and ensuring that it operates in accordance with laws and regulations.